Effective Date: 04.02.2026
Contact:
Operation name: DoneLy Home Services
Tax name: WM EASY CLEAN AND RENOVATION LTD
HST № 722207164RT0001
Сontact email: [email protected]
1. Purpose & Scope
This Privacy Policy explains how and why we collect, use, disclose, store, and protect personal information about you when you use our Site or request our cleaning services. Because we operate in Canada and engage in commercial activity, we adhere to the requirements of PIPEDA.
2. What Personal Information We Collect & How
We collect only the personal information needed to deliver and manage our cleaning services. This may include:
• Name, contact information (address, phone number, e-mail)
• Address of premises to be cleaned
• Billing/payment information (e.g., credit card or debit card details)
• Scheduling and access instructions (e.g., gate codes, building access)
• Any special instructions or preferences relevant to the service (e.g., allergies, pets)
We collect this information directly through forms on our Site, by phone/email when you book, or during service delivery (e.g., access instructions).
3. Purpose of Collection / Use / Disclosure
We use your information to:
• Provide and manage the cleaning services you request (scheduling, billing, communication)
• Process payments, issue invoices/receipts
• Contact you regarding your booking (confirmation, reminders, changes)
• Comply with legal or regulatory obligations (e.g., if required by law)
• Improve and optimize our services and customer experience
We will not use or disclose your personal information for other purposes without your consent, except as required or permitted by law.
4. Consent
We obtain your consent to collect, use, or disclose your personal information at or before the time of collection. If we change the purpose, we will obtain additional consent before using or disclosing your information for that new purpose.
You are not required to consent to uses beyond what’s necessary to deliver the requested services; we will not make consent to additional uses a precondition to providing basic services.
5. Limiting Collection, Use & Retention; Data Minimization
We collect only as much information as is reasonably necessary for the stated purposes. We will retain personal information only as long as needed to fulfill those purposes, or as required by law or legitimate business needs (e.g., billing records, service history). After that, we will securely dispose of or anonymize the data.
6. Safeguards & Security
We implement appropriate physical, organizational, and technical safeguards to protect personal information against unauthorized access, disclosure, loss, or theft. Examples may include access controls, secure storage, secure payment processing, password-protected systems, etc.
7. Access & Correction Rights
You have the right to request access to your personal information in our possession, and to request corrections if the information is inaccurate or incomplete. We will respond to such requests within a reasonable timeframe.
8. Third-Party Disclosure & Transfers (if any)
We will not share, rent, or sell your personal information to third parties for marketing or other purposes without your explicit consent.
If we engage third-party service providers (e.g., payment processors, software platforms), we will ensure they follow appropriate privacy safeguards.
9. Retention & Deletion
We will retain your personal information only as long as necessary for the purposes for which it was collected (service provision, billing, record-keeping), or as required by law. Once no longer needed, we will securely delete or anonymize it.
10. Children’s Privacy
Our services and website are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected such information, we will take steps to delete it promptly.
11. Complaints & Contact Information
If you have questions, concerns, or believe your personal information is being misused, please contact with us. We will investigate and address your complaint in a timely manner. If unsatisfied, you may also contact the Office of the Privacy Commissioner of Canada (OPC)
12. Updates to Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will appear on the Site with a revised “Effective Date”. Continued use constitutes acceptance of the updated policy.
13. Governing Law
This Privacy Policy is governed by and interpreted in accordance with the laws of Canada and the laws of the Province of Nova Scotia, without regard to conflict of law principles.